Lib4RI Customer Survey - Your Opinion Matters!

Dr. Rainer Rees, 18. September 2017

Give us feedback on our services and share your thoughts to help us plan the library’s future! The survey is very brief and will only take 5-7 minutes to complete. Please find the survey here: English version / German version. The survey is accessible online now and will remain so for six weeks.

Your participation in the survey is, of course, completely voluntary and all of your responses will be kept anonymous. However, there is also space for open comments and we will be pleased to answer them if you leave us your name and e-mail address. Anonymous comments will be answered in a report on the results.

The survey we are using is LibQUAL+®, an internationally used standard survey offered by the Association of Research Libraries. Using LibQUAL+® enables us to compare our results with those of other libraries of similar size and focus. Each participant will be presented with a random sample of 13 of the original 35 questions, to save you time. This shorter version is called LibQUAL+® Lite.

Should you have any comments or questions, please feel free to contact us at

Thank you in advance for taking the survey.


Stephanie Hofmann

t +41 58 765 5032

Dr. Bobby Neuhold

t +41 58 765 5133

Dr. Rainer Rees-Mertins

t +41 58 765 5795

Dr. Lothar Nunnenmacher

t +41 58 765 5221